Customer Testimonials
Love my new Jetta!
Forget the dealers in Kansas City this is the place to buy a new car from. No markups or "market adjustments" and the admin fee is the lowest in the area. Will be buying from them again in the future.
Very professional team. I went in with my wife to finance a new car and they made sure that both of us were involved in the process, going above and beyond to make sure we have all the information we needed. We ended up getting a new 2022 Tiguan and we absolutely love it. Colton and Richard really went above and beyond for us. Thank you!
Great Car buying experience!
El mejor lugar, son muy amables y atentos desde el chico que te recibe en la puerta asta la recepcionista muy recomendable 👌 e visitado otras vw y te tratan como si les pidieras las cosas regaladas
Best car buying experience ever! Van Thompson was my salesman he was amazing! Truly would recommend this dealership to anyone looking to buy a car ... ask for Van!
Hasd an issue on a Saturday. Ed had us towed in and got us back on the road. Impressive service especially on a Saturday.
I drove in from out of state to purchase my dream vehicle. Van Thompson was my salesman and he made the entire process a positive experience. I had a message from him within minutes of submitting my online inquiry. He was honest, helpful, and to the point. Adam in the financing was also super friendly, not pushy, and an all around nice guy. I 100% recommend this dealership and wouldn’t hesitate to buy from them again.
We bought a new truck from David. He made the whole process seamless and easy. We had to wait a couple months for the vehicle, but he kept us informed. Great buying experience. Highly recommend
Colton Wiley was GREAT! Honestly the best salesperson I have ever worked with to buy a vehicle. I hate the thought and process of buying a vehicle and Colton made it the best experience of my 25 years of buying. He was extremely knowledgeable about all the VW’s we asked about and was not pushy and didn’t hover while my husband and I looked and discussed what we wanted for our new vehicle. Thank you Colton!
My experience at Crown VW could not have been better! Worked with Alex and Teddy who were extremely friendly, helpful, and answered all of my questions. These two helped me find and purchase my dream 2022 Tiguan in the color I was looking for and I could not be more pleased with the purchase. I highly recommend Crown VW and recommend working with Teddy or Alex!!!
Great place to buy from! Everyone was friendly and easy to work with!! I will definitely buy from them again!
Best car buying experience I’ve ever had. Definitely will be back here, ask for Nile. He’s the man!
My experience at Crown Volkswagen Automotive was top notch. I got the very best deal in Kansas on my new Atlas Cross Sport! A very special thank you the Colton Wiley and the rest of the staff that helped me with my vehicle purchase.
Excellent service. Would recommend to friends and family for any automotive needs
Had to take car in for damage repair. I was at the wrong locations but, the gentleman was so kind in telling me where to go.
Professional and friendly staff in sales and service. Highly recommend. Van is the man!
I recommend Van Thompson at Crown Automotive in Lawrence, Kansas. He is knowledgeable, friendly and goes above and beyond to help you find and drive home with your forever car. Just purchased my second new car from Van and could not be more pleased with him and all the other wonderful people at Crown Volkswagon and Toyota. Thank you so much ! Sheila M.
Crown VW in Lawrence has set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry online, Nile called me and was responsive, extremely knowledgeable (not only about the vehicle itself, but in walking me through the entire process), and friendly. Not pushy or impatient. It could not have been more seamless and made the process very pleasant. No "nitrogen" in the tires, no unwanted add-ons like adhesive applications to keep scratches off the doors. Great trade-in deal! No B.S. here! Their attention to detail and my ...
Van was great to work with. If you need a car come here!
I am shocked at how amazing my experience was from arrival to departure. Rarely do I go anywhere these days where my appointment starts on time. I arrived early and waited no time at all before my vehicle was taken in for service. My advisor communicated thoroughly through the appointment and even got my vehicle done 30 mins early from the time promised. I was pleasantly surprised at the courtesy and ease. Will be back again!
Greatest car dealership I have ever been to, very friendly staff, stayed over an hour past close to help me get a deal done and I left that lot with the nicest car I’ve ever had for the best deal I could possibly have got it for! Will do all of my future purchases through this dealership. Special thank you Richard, very patient even when I was difficult and indecisive and willingly stayed overtime to ensure I left the lot with my vehicle as promised.
I can not tell you how easy and pleased I was with the car buying experience from here. My family has bought multiple cars from this dealership but this was my 1st brand new car and it was so easy! Colton, Dallas and Adam all stayed late to make the deal happen so I had a safe car to drive home in that evening. I can not thank you all enough for helping buy my 1st new car!
Jayden Anderson helped find the perfect car for some might say a midlife. It was a great experience and enjoyable for a car buying experience. Please go see her!
Great place to buy a car from. Nile's my salesman was very nice and helpful and got things done fast. Even though they just got the car in and hadn't checked it out yet they still inspected it after my buying it and did about $1000 dollars in repairs for free. The price of the car was in market range and the financing was really simple and reasonable, they found a great bank and great rate. Dallas the finance manager was easy to talk to, listened to my concerns and honest. Everyone I encountered there was pleasant and helpful. ...
We had bought a Volkswagen Tiguan for our daughter at a different property and it was the worse experience contacted crown and worked with Jayden and she helped us get the right car and has been absolutely amazing. I highly recommend them.
Crown Volkswagen did a great job in getting me the perfect VW Atlas for my wife. Kristen Efurd, the Internet Manager, made sure to beat out the competition with her near instantaneous response to my internet search and inquiry. This caught my attention and drew me in quickly. Then, her partner -- Jadyn Anderson -- followed up immediately and was fantastic to work with -- she made sure to assist with the sale and help me get the value I was seeking on my trade-in and make the purchase a smooth process. The Sales Manager put icing on the cake ...
Working with Jadyn at Crown VW was a wonderful experience! She made the entire process less stressful, was respectful of my time and I appreciated her genuine approach. Thanks to the entire Crown VW team for their efficiency and great customer service!
My wife and I had a great experience buying a vehicle recently with Van at Crown Volkswagen of Lawrence, KS. He wasn't pushy for us to buy at all and was really helpful in showing us all the options we wanted to look at. He also gave us valuable information on financing via his business manager Dallas and also helped with other related matters. It was a real pleasure buying a car with them and would highly recommend these guys!
Great service
Had a wonderful experience at Crown Volkswagen in Lawrence. Charlie and Kelly were outstanding salesmen to work with as they truly listened to help us find what we were looking for! I’d highly recommend you stop in and see them.
I just leased my second SUV from Crown and have had a great experience both times! Their service department is so friendly and very communicative. Both times leasing we’ve worked with Pete James! He’s truly great to work with and always goes the extra mile to make sure we’re happy!! We live in Kansas City but don’t mind making the extra drive to Lawrence for great customer service that some dealerships up here tend to lack. I recommend Crown to anyone I know who is interested in a new vehicle!! Abby
Almost a week now with my new Atlas Cross Sport and I'm in love! I had a great experience with Jadyn and Dallas at Crown! Car buying is not easy but they made it fun, provided all my options and great customer service. Thank you so much Jadyn!!
Van Thompson and his finance manager Dallas Summers are AMAZING!! Fantastic customer service and will have you in and out in no time! Check them out!!
Zach was amazing. We went to look at a vehicle we saw online and after test driving it, I knew it wasn’t the car for me. We gave Zach our list of needs and he jumped right on finding the vehicles that would fit us. He was patient with the multiple test drives and questions about each vehicle. After choosing the perfect suv, Zach made it super easy for us to finalize our purchase. We left very happy and impressed with Crown Volkswagen of Lawrence.
My experience at Crown was wonderful! Nile & Jacob made this a fast and easy experience. Typically I would be in a dealership for hours!! But over two days, I only spent 1 1/2 hours total signing papers and picking up my beautiful new Tiguan. I want to say a special THANK YOU to these gentleman for working with me to get the payment I needed during a huge life transition. It has blessed me in more ways then they will ever know. I recommended this location 1000000%! Would give 10 ⭐️ if I could!
We had a fantastic experience purchasing our 2021 Atlas, thanks to Dallas Summers and Charlie Ross. They made the whole process very smooth. Thanks for the outstanding customer service!!! We are very happy customers!
From the moment I walked in the door I felt like Pete James my salesman helped me through a very difficult process. I am truly blessed to know Crown family has heart and compassion for there customers. I never once felt pressured very easy process for the third time at Crown Volkswagen. Thank you for all the help from everyone.
My family had the privilege of being Crown Volkswagen's first buyers for the the new all-electric ID.4. We had a very positive buying experience from reserving the car through the purchase, and I would happily recommend choosing Crown as the dealership to receive your ID.4 if you reserve one through Volkswagen. Our salesman was Van Thompson whom I would gladly recommend for buying any vehicle - electric or otherwise. We reserved the ID.4 in September, locked in January, and the vehicle was delivered in late-April. Van was proactive in providing us updates as the dealer received the demo for ...
Fantastic experience! Would highly recommend. Colton Wiley made the experience so great. Very knowledgeable and answered all our questions and was patient. Would for sure go back!
I went in over the weekend to look at a used car they had for sale. Colton and Richard were both extremely helpful and made the car buying process very stress free and easy. They were able to answer every question I had with knowledge. Colton even took the time before I left the dealership in my new car to show me how to pair my phone and work some of the accessories inside the vehicle which was extremely helpful. This was my first time buying from a dealership and I have to say I was very impressed with Crown ...
Van Thompson sales representative was very knowledgeable and friendly. Highly recommended!
I recently bought a new car at Crown. The service was outstanding. Charlie Ross and Colton Wiley were knowledgeable, patient, and extremely helpful as I explored options over a week or so. There was no pressure anywhere in the process. I'd highly recommend Crown. If you live in KC, it's definitely worth the drive to Lawrence to check them out.
I had a truly wonderful experience with Crown Automotive in Lawrence, KS. I previously worked with a dealership, which I was very frustrated with. I contacted Van, and within hours, we had completed my purchase. They did their best to accommodate my unique circumstances and take care of my needs the best they could. I will definitely return to them for future vehicle purchases and highly recommend anyone looking for a car to visit them!
I just bought a car from Colton Wiley and it was a great experience! I felt no pressure and no negativity when trying to negotiate. I would definitely recommend this place and would give Colton a 10/10. He was very helpful and courteous. Car buying can very very stressful and I’m so happy to say this experience was better than I expected. Thanks to the whole team! Everyone I encountered was super nice. ☺️
Great sales experience. Best selection of VW SUVs around. We were able to choose our Atlas from a huge inventory. Second new car I have purchased from Crown and absolutely recommend. Only complaint I have is they only had one finance person there on a Saturday and it took over 2 hours from when we decided on a price until we even got in his office.
The most pleasurable and painless car purchase ever!!! Friendly staff and great people to work with. It was so easy and when we buy again it will be from Crown! Kelly Glaze is awesome 👏
I love my 2021 Atlas Cross Sport! Working with Tristan made the experience of getting my car extremely easy. You can tell he really cares about getting his customers the best deal. After test driving a few options, I needed to go back to work. Tristan took the time to continue texting me options and going over my exact desires in a vehicle over text message throughout the day, and I was able to grab my vehicle that evening. Thank you Tristan and thank you Crown for my new wheels! I am in love!
The service department has always got my back here. They truly care and are there to help. Josh is always very helpful. I've moved to Dallas and still call them when I have questions!
I have a bmw and couldn't find a place to change my headlight since it's a german car. VW of Lawrence was very positive that they could help me out, and did so within a short amount of time. Even did an inspection for free. The front desk guy, Josh, was super friendly and went above and beyond to help me with questions and had informative answers. I will definitely be back for my next car servicing here. I loved it.
I got a new Jetta today and it was really the smoothest and most streamlined car buying process I've ever experienced thanks to Gabby. Even with my five kids asking her questions she maintained her professionalism and gave me all the attention and clarity needed. She walked me through the features of the car and even went so far as to make a space in her office for the kids to play go-fish. Seriously awesome service!
Jacob ( Jake ) Lorenzo , was the sales man that helped me find what I was looking for in a vehicle . Jake is a good man ,as well as the men in the service department of Volkswagen John & Ed they treat you right . The dealership is always trying to find ways to help their customers . I highly recommend these people.
Went in shopping for a vehicle over a few days. I dealt with Sean and Joe . Great sales experience. NONE of the "car salesman" attitude I dread. Test drove several cars. Competitive pricing. Joe was great keeping my 4 y.o. Occupied during the paperwork was being done with finance. Finance lady, Stephanie, was great to work with also. Very happy with the passat we bought. Got the appropriate range of bluebook value on our trade in. Also, my wife was the first to visit there and was just looking out on the far side of the lot. Joe ...
Let me first say that I have ample experience buying new/used cars, I think 9 deals since 2001. I have not really ever had a bad experience but every dealer varies greatly and I know what to watch out for. Justin Pierce was my excellent sales rep. who was with me every step of the process from my first internet inquiry to showing me how the amazing tech. on my new 2015 GTI worked to following up the next day to see how I was enjoying my new car. Throughout the process he was very knowledgeable and up front about the whole ...
This is my second purchase from a Crown dealership, but my first Volkswagen purchase. Justin Hulshof had no problems answering my questions and suggesting cars based off of my feedback. The end result is a perfect car for me and a fantastic experience at this dealership. They explained all of the technology and explained differences between models of the same car so I knew which one would work best for me. Justin and Jacob Sacks worked hard to make a deal that worked for me financially, and Dave Gero provided a no pressure finance experience that was enjoyable instead of ...
