Customer Testimonials
#mybluvw. Thank you Van for a great experience! It was fun to catch up a bit!! Everything was smooth! (Colton did great while you were out too!)
Extremely friendly staff that listened to my interests. Wonderful buying experience! Thank you Colton Wiley!
My customer experience at Crown VW continues to be topnotch! The service department offers detailed explanations of the service needed on each visit. My VW Tiguan just completed the 70,000 mile service. Every visit to Crown VW leaves me pleased.
The team at Crown VW is always professional but still personable. We totally enjoy doing business there.
Everyone was beyond helpful!! Stephanie went above and beyond to make sure I was getting exactly what I wanted!! She made the buying a new car a breeze!!!
Great friendly people
Great service and communication throughout the entire process! Called a VW dealership closer to me in the Kansas City area about 50K mile service and was given a list of services, many of which were not required or even recommend at 50K miles. Reached out to Crown VW and was recommended only those services needed at 50K for my 2019 Atlas.
I was so impressed with the help I received (I believe from Mike?) as I had my infant with me. It was chilly out so he helped me with my car doors and keeping my infant from getting cold. Also, he brought my paperwork to me in the lobby to help accommodate me. He was very thoughtful and helpful.
Friendly service, made vehicle shopping easy.
Crown VW of Lawrence is a shining example of what all VW dealerships and service departments should strive to be like. Everyone is very professional, knowledgeable, courteous, helpful, and are the very best at their prospective jobs. I'm so lucky to have a dealership like Crown VW to depend on for all my automotive needs.
Got to appointment a bit early. Checkrd in, all went well. I enjoyed a hot chocolate. Not much more to say.
I rate Lawrence, KS Volkswagen dealership and service center as a 5 star. They are courteous, professional and efficient.
Very easy to work out a deal before visiting the dealership and no hassle about closing it. Salesperson was very knowledgeable and helpful.
Crown Volkswagen is in short...very awesome. Happy with everything from sales to service!
The service department diagnosed the problem in a short time.
loved the video. son took car in. the video was sooo much more clear than he was.
Buying my new car was one of the EASIEST choices I’ve ever made with Colton Wiley. Thank you for making that as smooth as possible, I won’t go any where else and will HIGHLY recommend Colton and Crown Automotive!!👏🏻
Timely and great communication! I would highly recommend
Quick follow up. Provided answers just as quick! Very helpful! Salesperson wasn't pushy, up front and straight forward.
They work really good, I love their car I had from them. Next time I’m gona recommend someone when he needs to buy a car
I have been a customer at Crown since I purchased my first car when I was 16 years old! Since then they have always treated me with respect and always make sure I understand any repairs or maintenance needed. Recently I have been working with Tristian Bland, and I could go on and on about how great he is! He has the knowledge and determination to help you. Tristian also make sure even after your purchase that you're happy and there's nothing you would change about the transaction. It's comforting to know in todays world there's a ...
Purchased a Tundra from Colton and it was a breeze! Between Jake the GM making the car deal easy and Colton making paperwork and delivery super easy I was in and out. Highly recommend. We will be back for more trucks.
If you’re looking to purchase a vehicle. This is the place to go. Employees are polite and knowledgeable. Great experience.
This is my second Volkswagen Atlas Cross Sport from Crown and the overall experience is always top tier. Thank you to Jake and his fantastic team! Big shout out to Colton Wiley and Dallas Summers for making my buying experience a breeze. Chase made the financing process fun and easy to understand. Highly recommend Crown Automotive for any vehicle purchases and servicing! The VW service department always takes care of me and makes sure I stay safe. Thank you again Colton and the rest of the Crown Automotive Team. Had the vehicle fully ceramic coated and PPF’d and tinted ...
Hands down the best place to go highly recommend my fiancé and myself went and purchased our very first brand new vehicle and they went over and beyond what they needed to do to make sure we left with our new rig. Go see them ask for Scott or Nick both amazing people. Also Dallas and Jake were amazing as well
Crown Volkswagen was awesome and helped me so much! Everyone was very kind especially Nick Williams! Love my new ride! Thanks again!
First time buyer from this dealership. Great experience and they went above and beyond to help. Ask for Teddy - he will be able to take care of you!
There are few activities in life that I absolutely do not like doing - changing phone carriers and buying cars. As far as I know, Crown can't help you with your phone service, BUT if you want a truly great experience buying/selling a car (new or used), ask for Mike. Hands down, Mike made this process very simple for us. He didn't talk down to my wife (happens ALOT with females in general). He didn't try to sell us on his agenda, was very personable, interactive and get this - followed up with information shortly after ...
I recently purchased a 2022 VW Atlas through Colton Wiley. This is my 5th VW with Crown. Every experience has been exceptional. The team at crown all the way up to the General Manager Jake Sacks have always been fair and honest with every purchase. They strive to give you excellence in your car buying experience. Thank you very much to the entire family at Crown Volkswagen of Lawrence with making every purchase an enjoyable experience. I would definitely recommend then to anyone wanting to purchase a new vehicle from a team who will give you a great deal and provide ...
They are the nicest people. Christa in sales was awesome and helped us with everything. Thank you Christa, your the best.
I purchased a 2022 rav4 hybrid a couple weeks ago from Crown and it was overall a good experience. They did no ridiculous market adjustments or overpriced dealer addons despite what seems to be the norm these days. The price was MSRP plus doc fees with the only catch being I had to finance with them. The sales office was very open and it never felt they were trying to nickel and dime me. I had done a great deal of research before going into the finance office and I highly recommend anyone financing a car to do the same. That ...
I got lucky and they had a car that I wanted in transit. Van was great to work with, communicated delivery, and made sure that everything was set up before I left. They also took “no” for an answer on the upsells, and didn’t add any “market adjustments” to the price.
I wanted to write a great review for a business and employee that deserves a great review! We just purchased a 5 year old Toyota Highlander at Crown Toyota in Lawrence. We live in KC, but with the service we received at Crown, we would definitely buy there again. Van Thompson was so easy and professional to work with, responding promptly to all our questions. He made the typically dreaded process of purchasing a car and absolute breeze! Thank you Crown, and thank you Van, we love our Highlander!
Love my new Jetta!
Great Car buying experience!
Hasd an issue on a Saturday. Ed had us towed in and got us back on the road. Impressive service especially on a Saturday.
We recently purchased our Tundra from Crown Automotive and had the pleasure of meeting and working with Teddy. He was a straight shooter, courteous, professional and very easy to work with throughout the entire process. I can honestly say that if it weren’t for Teddy smoothing out a few wrinkles in the process I would have walked away. We are extremely happy with our purchase and plan to return in the future. Thanks for everything and keep up the great work Teddy Carttar!
Colton Wiley was GREAT! Honestly the best salesperson I have ever worked with to buy a vehicle. I hate the thought and process of buying a vehicle and Colton made it the best experience of my 25 years of buying. He was extremely knowledgeable about all the VW’s we asked about and was not pushy and didn’t hover while my husband and I looked and discussed what we wanted for our new vehicle. Thank you Colton!
Had to take car in for damage repair. I was at the wrong locations but, the gentleman was so kind in telling me where to go.
I recently had the pleasure of buying my first car from Crown recently. All of the staff I worked with were so knowledgeable and helpful, making the dreaded first-car experience I was nervous about very smooth and easy. Teddy even followed up with me by email and text over the next few months to see how everything was running. I really appreciate the care and service -- definitely recommend to anyone in the market!
I am shocked at how amazing my experience was from arrival to departure. Rarely do I go anywhere these days where my appointment starts on time. I arrived early and waited no time at all before my vehicle was taken in for service. My advisor communicated thoroughly through the appointment and even got my vehicle done 30 mins early from the time promised. I was pleasantly surprised at the courtesy and ease. Will be back again!
Bought a used Jeep here in October of 2019. Van helped me and my husband during the entire process. Very upfront and honest and willing to go the extra mile. This is the only dealership I would ever want to buy another car from. Van still contacts me two years later to make sure I am satisfied and if I have any questions about my car. They care about you and your car even when you drive off the lot, which is unlike a lot of other dealerships. I would give them 100 stars if I could.
I can not tell you how easy and pleased I was with the car buying experience from here. My family has bought multiple cars from this dealership but this was my 1st brand new car and it was so easy! Colton, Dallas and Adam all stayed late to make the deal happen so I had a safe car to drive home in that evening. I can not thank you all enough for helping buy my 1st new car!
We had the best experience at Crown when purchasing our Atlas! Pete was AMAZING to work with! Will definitely be recommending Crown to all of our friends.
I have not dealt with Crown personally, but I had the blessing of having one of their employees help me yesterday and I can’t stop thinking about how efficient and thoughtful she was! She stopped and helped me while my car was stalled in town in the middle of the road! I was absolutely blown away (by this time traffic was busy and dozens of people had passed me by - I am 67) on how she immediately turned around and jumped out of her car to make sure I was okay. I was pretty shaken up and confused, my ...
Great place to buy a car from. Nile's my salesman was very nice and helpful and got things done fast. Even though they just got the car in and hadn't checked it out yet they still inspected it after my buying it and did about $1000 dollars in repairs for free. The price of the car was in market range and the financing was really simple and reasonable, they found a great bank and great rate. Dallas the finance manager was easy to talk to, listened to my concerns and honest. Everyone I encountered there was pleasant and helpful. ...
We had bought a Volkswagen Tiguan for our daughter at a different property and it was the worse experience contacted crown and worked with Jayden and she helped us get the right car and has been absolutely amazing. I highly recommend them.
Crown Volkswagen did a great job in getting me the perfect VW Atlas for my wife. Kristen Efurd, the Internet Manager, made sure to beat out the competition with her near instantaneous response to my internet search and inquiry. This caught my attention and drew me in quickly. Then, her partner -- Jadyn Anderson -- followed up immediately and was fantastic to work with -- she made sure to assist with the sale and help me get the value I was seeking on my trade-in and make the purchase a smooth process. The Sales Manager put icing on the cake ...
Great service
I just leased my second SUV from Crown and have had a great experience both times! Their service department is so friendly and very communicative. Both times leasing we’ve worked with Pete James! He’s truly great to work with and always goes the extra mile to make sure we’re happy!! We live in Kansas City but don’t mind making the extra drive to Lawrence for great customer service that some dealerships up here tend to lack. I recommend Crown to anyone I know who is interested in a new vehicle!! Abby
Van made the process extremely easy! Best car buying experience I’ve ever had.
My experience at Crown was wonderful! Nile & Jacob made this a fast and easy experience. Typically I would be in a dealership for hours!! But over two days, I only spent 1 1/2 hours total signing papers and picking up my beautiful new Tiguan. I want to say a special THANK YOU to these gentleman for working with me to get the payment I needed during a huge life transition. It has blessed me in more ways then they will ever know. I recommended this location 1000000%! Would give 10 ⭐️ if I could!
From the moment I walked in the door I felt like Pete James my salesman helped me through a very difficult process. I am truly blessed to know Crown family has heart and compassion for there customers. I never once felt pressured very easy process for the third time at Crown Volkswagen. Thank you for all the help from everyone.
I just bought a car from Colton Wiley and it was a great experience! I felt no pressure and no negativity when trying to negotiate. I would definitely recommend this place and would give Colton a 10/10. He was very helpful and courteous. Car buying can very very stressful and I’m so happy to say this experience was better than I expected. Thanks to the whole team! Everyone I encountered was super nice. ☺️
They worked with me on price, were helpful and courteous, and not pushy really at all. I had to haggle a bit to get the price down to where I wanted, but that’s par for the course right? Overall a fairly seamless experience. My only complaint is the cheesy 80’s pop they played over the lobby speakers. Edit: I later found out they sold me a broken car (the coolant system failed less than a month after taking the car home). To their credit, they did fix it free of charge, but only after over 3 months of work, and 3 ...
This was my first time buying a new car. The car I purchased was a limited edition & wasn’t able to be easily sourced. Gabby & Van both went out of their way to locate the exact model/spec that I wanted. They made the buying process smooth & low stress for me. Anyone looking for a car, I highly recommend Crown Toyota in Lawrence. Their level of professionalism made my first car buying experience highly enjoyable.
I was offered a very competitive price by Gabby for the specific Toyota car I was looking for and given an out the door price just as I requested. Buying process was very smooth and once the numbers were agreed upon, they stayed that way without adding excessive fees like a couple other dealerships I had spoken with in the weeks prior. Dallas in the finance department actually fought with the lenders to get me the best interest rate. Very happy with Crown Toyota and refreshing to work with a dealership that isn't just trying to rip you off ...
The most pleasurable and painless car purchase ever!!! Friendly staff and great people to work with. It was so easy and when we buy again it will be from Crown! Kelly Glaze is awesome 👏
Its was an excellent experience. Gabby was a great salesman!
The service department has always got my back here. They truly care and are there to help. Josh is always very helpful. I've moved to Dallas and still call them when I have questions!
I got a new Jetta today and it was really the smoothest and most streamlined car buying process I've ever experienced thanks to Gabby. Even with my five kids asking her questions she maintained her professionalism and gave me all the attention and clarity needed. She walked me through the features of the car and even went so far as to make a space in her office for the kids to play go-fish. Seriously awesome service!
I had a great experience at crown. Van Thompson was very helpful, informative and worked with me into purchasing a new vehicle!
Jadyn was an awesome person to work with when leasing my new 2020 Passat. She helped me get the best car for the best price. The process was super streamlined, and I was in and out of the dealership very quickly.
I corresponded with Gabby McGann in sales via email and had the deal finalized prior to arrival. Received a fair market price for both the trade and the purchase vehicle. Dallas in financing was easy to work with and knew his job. Financing was quick. Overall best buying experience I have ever experienced with a car dealer.
Hands Down the best car buying experience I've ever had! Nile was a great salesman. From the atmosphere to the professionalism, everything was top notch. They truly made this experience an easy and pleasant one. Thank You!
Great place to buy a car
I bought my first car on my own through Van Thompson. He made it super easy, explained everything in a way I could understand, and made the process feel seamless. I was pretty nervous going alone, but Van, Dallas and Chase were really great. I’m super happy with my purchase from Crown!
Fast, friendly & looking out for my money! They didn't do services i didn't need and they found a coupon for the ones I did! Crown continues to impress me every time I walk through the door.
Awesome experience. So excited to drive my new car!
Had a great experience at Crown Toyota. Pete was great and everything was easy and efficient. Will certainly use them again when in the market for another Toyota.
I've had many experiences with buying a used car, but none of my experiences even come close to the amazing service I received from Van Thompson at Crown Automotive. From the moment I requested to look at the vehicle online, I felt comfortable and knew I was going to be treated fairly and with respect. The entire experience from beginning to end was done swiftly, but expertly. I would HIGHLY recommend buying a car from Crown Automotive. Ask for Van Thompson. He's great!
It's been more than a month since my purchase at Crown and I'm still thrilled at the way we were treated! Van was so kind and helpful...not at all pushy. I couldn't have asked for a better car buying experience. Since then, our car has been in the shop for its 30 day checkup and we were just as happy with our experience in the service department. The folks in the shop were thorough..answered all of our questions. I'm so glad we chose to shop at Crown!
Worked with Tristan and the Crown family for my most recent purchase. Traded in a Tacoma on a Golf GTI and the teamwork between the two sides of Crown was flawless. I thought for sure it would be arduous working with the VW and Toyota sides at the same time, but I was wrong! Tristan and Dallas made a perfect team and I couldn't be happier. You see long term and passionate sales associates at Crown because they care, because their owners care. Don't buy a car anywhere else! 5 Stars!
Worked with Tristan and the Crown family for my most recent purchase. Traded in a Tacoma on a Golf GTI and the teamwork between the two sides of Crown was flawless. I thought for sure it would be arduous working with the VW and Toyota sides at the same time, but I was wrong! Tristan and Dallas made a perfect team and I couldn't be happier. You see long term and passionate sales associates at Crown because they care, because their owners care. Don't buy a car anywhere else! 5 Stars!
The sales experience at Crown was awesome. Everything was very low pressure. I was in and out quickly and on my way home with my new CPO Alltrack. After driving the car, it started having issues related to the EVAP system. I live in Kansas City, so rather than taking the car to Crown, I went to a dealer closer to my house. They informed me that the work wouldn't be covered under the vehicles warranty. Eventually I took the car to Crown and they managed to get most of the work covered and even did some of the ...
Gabby McGann was great! My interest in the vehicle started online, she stayed in contact and answered all my questions. All the staff was very friendly and efficient.
Best car buying experience I’ve ever had. Amy was great, very knowledgeable about the Vehicle, and very helpful in the buying process.
The absolute best experience I’ve had buying a car. They weren’t pushy, they answered questions honestly, they were aggressively priced, and very personable. I would 100% recommend.
Elizabeth was outstanding in both her expert knowledge and her level of detail in answering all my questions. Elizabeth is the go to person at Crown Volkswagen Lawrence. She is remarkably interested in understanding your needs and providing you with the best solution. I had one of the best experiences in purchasing a car because Elizabeth guided me in every step of the process. If you are looking for GREAT service, and feeling that you matter as a customer, I highly recommend Elizabeth.
Just bought our first brand new Volkswagen Passat! Jadyn made it so simple and walked us thru everything about it. She definitely made getting a new car less stressful.
Excellent experience from the time i called inquiring about the availability of the vehicle all the way to the delivery of said vehicle outstanding! every portion of the process was explained clearly with no hidden agenda. I really appreciate how personable Gabby was throughout the buying process. She followed up after the sale several times to ensure i had everything i needed and to answer any questions I may have. Gabby is highly recommended as well as Crown VW. Thanks again!
I worked with Van and he helped me find a car that was right for me. He was super easygoing and helpful. The best car buying experience I’ve ever had. Josh and Dallas were both great and gave phenomenal assistance as well.
My mother went into look at vehicles today and we were just looking. We were greeted by Jadyn upon arrival. She was not pushy like a “typical” salesperson. She asked what my mother was looking for in a vehicle and told us the options we test drove a couple of options and we moved on to financing. But this was one of the best experiences we had ever had in a dealership. Will definitely return when we need to purchase again. And definitely recommend Jadyn! Very great experience.
Kelly was very easy to deal with and did a great job of showing us multiple options to choose from. He never was pushing us to choose a certain vehicle and let us browse at our own pace. I would highly recommend going to see him at Crown. Kelly was patient and answered all of our questions so he could find the right car at the right price for us. Highly recommend!!!
Ryan Woodson was great to work with. He answer all of my questions that I had. He was always accommodating of my crazy work schedule. I really appreciated it when he emailed me a selection of 4 vehicles that he thought matched what I was looking for.
I bought a 2015 corolla from them on Valentine’s Day. I worked with David Stewart and I cannot recommend him enough. He was knowledgeable, kind, and fair. He made this experience a personal one and really took the time to make sure I got what I wanted. I can safely and honestly say I would not have purchased this vehicle if it weren’t for him. This was my first experience buying a car through an actual dealership and I am so glad I chose crown. They make such a stressful event completely stress free. You won’t find a ...
Charlie was great to work with on our new Atlas! Very easygoing and happy to work with us to find a vehicle that met our specifications.
I have always had great experiences with Crown. They have been so nice and informative with my Toyota servicing the past few years, and I recently purchased a Volkswagen vehicle. Pete was OUTSTANDING with helping my husband and I pick our new vehicle. He was extremely knowledgeable about all the vehicles we test drove and so good at helping us compare them. He was transparent about every part of the test driving and purchasing, so there were never any surprises. We were really lucky to have Pete helping us out!
We had a phenomenal experience working with our sales rep, Gabby, and with Dallas on the finalization of our paperwork. We found a car that we love at a price we loved as well. The group was considerate with us as we worked on the value of our trade. Gabby went above and beyond in providing a comfortable experience to our family (with a toddler and a baby in tow) while we waited for the finalization process to complete! We drove away happy and we are still happy with our purchase. We anticipate we will be visiting Gabby again in ...
I had an amazing experience buying my Volkswagen Passat from Jadyn. She was extremely helpful and went way above and beyond to help me out. Out of all my experiences buying vehicles this is been one of my greatest experiences!
Very much recommend this place if you are looking for a nice and HONEST car dealership. I talked to Pete and he helped me find the car that fit my budget and my desired payments. Everybody there was extremely helpful and i will definitely be going back!
I graduated from Mizzou, so driving to Lawrence, KS to purchase a car was hard enough, however, Crown had very competitive pricing on a nationwide scale and I was able to target a specific New VW Atlas SEL R-line that I wanted to purchase. Kegan was the sales rep. I would definitely NOT have bought a car from Crown if Kegan had not been so patient throughout the initial process before arriving. Jake was very accommodating to my negotiation process and, plain and simple, offered me a better deal than a competing VW dealer. Dallas was extremely easy to work ...
We had a wonderful buying experience at Crown Automotive. Pete James was extremely helpful, patient, and so great to work with. There was no pressure, just service. Pete, Dallas, and everyone at Crown Auto made buying a car a stress free event. I can’t recommend them enough.