Customer Testimonials

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Google Jul 9, 2024

Colton at Crown Volkswagen is the best! Most young women would be highly intimidated going to negotiate a new car on their own but Colton was kind and quick to explain so many things. He even has since checked up on me. He is the best and I love my new car!!!

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Google Jun 17, 2024

I had a great experience buying a new car for my daughter. Matt S. was patient, knowledgeable and extremely helpful thru the whole process. Matt made the experience low stress. From test driving to negotiating to finance the whole team was friendly and professional.

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Google Jun 9, 2024

They were so fantastic. We worked with Sebastian, he was wonderful and with the help of the finance people, they worked very hard to get me an excellent deal with a car that I really wanted! I highly recommend going to Crown!!

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Google Jun 7, 2024

Crown Toyota / VW are among the best dealerships in the region for no-pressure, helpful customer service. They're transparent in advance about any add-ons or required fees. Negotiations are a fair process. Myk Barta has been great to work with on our last two vehicle purchases.

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Google May 29, 2024

I can't say enough wonderful things about the Volkswagen dealership in Lawrence, KS. As an out-of-state student at KU, I don't have a lot of people I trust in Lawrence. but the team at this dealership went above and beyond to help me in ways I never expected. A few months ago, I needed a headlight fixed urgently. I called several places in Lawrence, only to be told they couldn't see me for at least 30 days. In desperation, I drove to the Volkswagen dealership to see if they could do it there. The nice man at the ...

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Google May 26, 2024

Thank you! My daughter was en route back to Colorado in her 2019 Tiguan when her TPM alerted her that a tire was potentially low. She pulled into Crown VW, although she’d never been there before, and they promptly checked her tire pressures, which were fine, and reset the alert. She was back on her way in minutes and not charged a dime! Thanks to the service department for being awesome!

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Google May 22, 2024

Sales Associate Matt Stephens was superb... knowledgeable, polite, humorous, and no pressure. Answered all questions quickly and thoroughly. Trade-in negotiation was initially awkward, but Shaun was efficient and reasonable. Overall, I will recommend Crown VW to friends.

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Google May 18, 2024

We had an exceptionally positive experience with Van from Crown! We knew coming in at closing time on a Monday night was risky, but we are a busy family with no time to spare. It was a Monday or no day! Van was brave enough to engage us as were were looking for our next car on that lot. He committed to the sale, and even though it was a late night for all of us and two toddlers included, we walked away with a new car, with everything we were looking for! Thank you, Van! We love our new ...

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Google May 16, 2024

Colton Wiley was very helpful, professional and patient. We had the best experience at Crown comparing to other dealerships!

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Facebook May 15, 2024

Extremely friendly staff that listened to my interests. Wonderful buying experience! Thank you Colton Wiley!

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Google May 3, 2024

My customer experience at Crown VW continues to be topnotch! The service department offers detailed explanations of the service needed on each visit. My VW Tiguan just completed the 70,000 mile service. Every visit to Crown VW leaves me pleased.

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Google Apr 29, 2024

The team at Crown VW is always professional but still personable. We totally enjoy doing business there.

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Google Apr 26, 2024

Everyone was beyond helpful!! Stephanie went above and beyond to make sure I was getting exactly what I wanted!! She made the buying a new car a breeze!!!

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Google Apr 24, 2024

Friendly and knowledgeable staff.

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Google Apr 19, 2024

I was a remote buyer from MN, and the staff couldn't have been more accommodating. In particular, Charlie Ross was a great salesman and communicated frequently on the status of my order.

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Google Apr 12, 2024

Just purchased a new vehicle through Crown VW and it was a great experience. Jeremy helped us through the entire process and was very knowledgeable. He took the time to answer our questions and wasn't pushy. We would highly recommend Crown for anyone looking for a new vehicle!

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Google Apr 12, 2024

Everyone was polite and willing to communicate about the sale.

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Google Apr 9, 2024

Dan at Crown VW of Lawrence was exceptional. He was kind, attentive and patient through the entire process. Once I finalized my atlas SEL cross sport puŕchase he walked through the all the functions of vehicle and answered all of my questions. He took the time to help set my vw app. Dan called me a couple days later to follow up. I couldn't end this review without thanking Steven for the work he done to ensure I got the vehicle of my choice. I purchased the vehicle on birthday and appreciated they both recognized and acknowledged my ...

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Google Apr 3, 2024

Great friendly people

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Google Apr 3, 2024

I would like to thank Van Thompson from Crown VW in Lawrence for providing an stress-free buying experience with our new VW ID4. He was knowledgeable and willing to take the time to show us all of the nice features of the car. I could tell that he has spent a lot of time learning about new EV technology and that was a big help for me and my wife since we are new to it. I would definitely recommend him to anyone who is in the market for a new or used VW or Toyota, especially if you’re ...

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Google Apr 1, 2024

Jeremy Douglass was very pleasant to work with!

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Google Mar 29, 2024

Colton and the team were great throughout the whole car purchasing process. I received a fast response to the car inquiry I submitted online and set up an appointment to test drive the vehicle. All my questions were answered thoroughly and I left with the exact car I wanted. Will definitely return the next time I’m looking to purchase a new car.

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Google Mar 28, 2024

Stephanie Smith was a pleasure to work with. I told her what I wanted to pay monthly and some of the features I requested and she did all the work. It was a great car buying experience.

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Google Mar 28, 2024

Great service and communication throughout the entire process! Called a VW dealership closer to me in the Kansas City area about 50K mile service and was given a list of services, many of which were not required or even recommend at 50K miles. Reached out to Crown VW and was recommended only those services needed at 50K for my 2019 Atlas.

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Google Mar 24, 2024

I was so impressed with the help I received (I believe from Mike?) as I had my infant with me. It was chilly out so he helped me with my car doors and keeping my infant from getting cold. Also, he brought my paperwork to me in the lobby to help accommodate me. He was very thoughtful and helpful.

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Google Mar 19, 2024

it was a great day , thank you to the salesmen and every body there

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Google Mar 19, 2024

I highly recommend purchasing/leasing a vehicle from Crown Automotive. Colton Wiley provided top notch customer service! The finance person was fantastic as well!

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Google Mar 8, 2024

Crown VW of Lawrence is a shining example of what all VW dealerships and service departments should strive to be like. Everyone is very professional, knowledgeable, courteous, helpful, and are the very best at their prospective jobs. I'm so lucky to have a dealership like Crown VW to depend on for all my automotive needs.

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Google Mar 8, 2024

Friendly, courteous staff, Van was great to work with

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Google Mar 7, 2024

Got to appointment a bit early. Checkrd in, all went well. I enjoyed a hot chocolate. Not much more to say.

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Google Mar 5, 2024

I rate Lawrence, KS Volkswagen dealership and service center as a 5 star. They are courteous, professional and efficient.

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Google Mar 2, 2024

Crown Volkswagen helped me out with leasing a new ID.4. The texting with them to arrange the lease was nice. They did not get weird on me at any point, but just offered what they had. I would not hesitate to buy a car from them in the future.

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DealerRater Feb 28, 2024

Very easy to work out a deal before visiting the dealership and no hassle about closing it. Salesperson was very knowledgeable and helpful.

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Google Feb 27, 2024

Crown Volkswagen is in short...very awesome. Happy with everything from sales to service!

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Google Feb 26, 2024

The service department diagnosed the problem in a short time.

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Google Feb 24, 2024

loved the video. son took car in. the video was sooo much more clear than he was.

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Google Feb 8, 2024

Michael is always very helpful. Takes my calls when I have questions and talks to me about the issue so I understand.

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Google Jan 30, 2024

My wife and I had the easiest time buying a new vehicle at Crown. I explained what and where I needed to be with the vehicle we purchased. We aren't off at the same time or day, so Colton made it as easy as possible to get all the paperwork and negotiation done before we came into buy the vehicle. It was seamless. Thanks Colton and Crown!

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Google Jan 30, 2024

Quick service, detailed report of things to be aware of.

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Google Jan 19, 2024

Crown was so easy to work with on buying my 2024 Atlas. Please see Matthew Stephens when you’re looking at a new or used vehicle.

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Google Jan 18, 2024

Great service, Hearne is the BEST!!!

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Google Jan 18, 2024

I had Hearne and he was fantastic, very happy with my new car

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Google Jan 14, 2024

Definitely worth the long drive. After having much difficulty with a closer dealer, I chose to set up service with Crown VW. The technician and the manager were both very knowledgeable and were transparent about the process. Would recommend to everyone

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Google Jan 3, 2024

Ed was very helpful during this long process to get my Atlas repaired in spite of the difficulties the insurance company gave the dealership with regard to the parts.

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Google Jan 3, 2024

David Wilson did an outstanding job helping us with our new car purchase . David was highly professional , patient , explained car options thoroughly and made the overall car buying experience a very good one.

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Google Jan 2, 2024

It was a pretty good experience. there were definitely areas that lacked but others that were seamless. The trade in process could have been quicker and more direct. The knowledge of the vehicle was average and could have been better. It did depend on who helped us. There were some areas in the financial arena that was lacking. (Not clear on how we could put a down payment on the vehicle) In the end I got a fair deal and am happy with my suv. I will be going there to service my suv because I hope to trade it ...

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Google Dec 24, 2023

Crown VW and Colton were very helpful during my car buying process. We have now purchased two cars from Crown. Highly recommend.

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Google Dec 9, 2023

Colton and the team at Crown make it very easy to work with.

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Google Nov 28, 2023

Excellent Customer Service ! Not pushy or overbearing ! Stayed late to help us !

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Google Nov 16, 2023

We have been patronizing Crown Automotive for approximately 30 years. We have always been treated fairly and with the utmost courtesy. Myk Barta has been great to work with. Cary Engle, Englewood Florist Inc.

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Google Nov 16, 2023

Timely and great communication! I would highly recommend

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Google Nov 16, 2023

Whenever I am looking to buy a new , or used , VW I get hold of the super duper salesman David Wilson. The best car sales person I know of !

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Google Nov 5, 2023

Great experience from start to finish...and VERY happy with my vehicle.

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Google Oct 31, 2023

The whole team at Crown VW of Lawrence was amazing from the minute I walked through the door. I walked in wearing sweat pants and a t-shirt, and you'd have though I was the President of the United States by how I was treated like a V.I.P. Van the sales associate, Jake the Sales Manager, and Adam the Finance Guy were all very kind, courteous, polite, honest, professional, and went the extra mile to get me the vehicle I was looking for with the terms I wanted. The whole team at Crown VW is a true asset ...

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Google Oct 31, 2023

The service at Crown Volkswagen was incredible! Michael was so kind and went out of his way to see if VW headquarters could help cover more of my warranty. He was able to accommodate service to my busy health care schedule. I am so pleased, this was the most helpful VW dealership that I have ever been to!

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Google Oct 26, 2023

The people are kind and efficient. Keep it up. Congratulations.

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Google Oct 24, 2023

I have always trusted this service station. They do a great job of letting me know what needs done on my car - either maintenance or repairs. However, this last visit, it appears they broke the plastic around my headlight. It was falling out when I picked up the car and, not only had I never noticed that before then, but they did not include that with their assessment either. I was in a hurry and it was after their business hours already so I didn't report it. It just made me question their integrity and I am going ...

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Google Oct 10, 2023

I always get good service at Crown Volkswagen dealership here in Lawrence Ks. I bought my car here and will not take it anywhere for maintenance or service. Great job

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Google Sep 24, 2023

Everyone was personable and helpful. I walked away feeling great about the sales transactions, loved not being haggled. Everyone was very informative and answered all our questions. 10/10 recommend!

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DealerRater Sep 23, 2023

Quick follow up. Provided answers just as quick! Very helpful! Salesperson wasn't pushy, up front and straight forward.

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Google Sep 20, 2023

Best VW dealership around!

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Google Sep 16, 2023

Jacob Sacks and Van Thompson were patient with me and efficient with my transaction. They made this easy and were both very responsive.

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Google Sep 14, 2023

The salesman knew his stuff.

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Google Sep 12, 2023

Always a fast and easy experience.

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Google Sep 9, 2023

Jackie was awesome! He made purchasing our new VW fun. Good job! Sharpie Man.

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Google Sep 3, 2023

Fast, easy, and professional. Great communication and customer service.

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Google Sep 3, 2023

Very courteous and excellent work

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Google Sep 2, 2023

Van Thompson and the finance team were awesome. They got me the Tiguan that I wanted with no hassles. Would definitely recommend people purchase a car here.

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Google Aug 27, 2023

my AC went out on the hottest day of the year, and I had to get back home to Chicago in 2 days. Service Manager, Mike Roecker, found time in his busy schedule to send me on my way within 24 hours. I can't thank him enough for the great service. Also, very impressed with the cleanliness of your dealership.

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Google Aug 22, 2023

Buying a car is generally a long and annoying process -.- but Colton and Jackie were phenomenal and made it a lot easier to go through. 👌

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Google Aug 22, 2023

Maintenance was efficient and quick. I appreciated being informed of the need to replace the cabin filter and its cost for my approval, via app link texted to me.

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Google Aug 22, 2023

I appreciate the friendliness and the coffee is good. I was just a little frustrated with feeling pressured to do certain things on my car this time around. I realize maintenance is required and I am not a mechanic, but $63.99 for an engine air filter is a bit excessive. I replaced it myself for $24.

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Google Aug 21, 2023

Great & timely service. Free white cheddar popcorn while I waited.

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Google Aug 11, 2023

I had a wonderful experience at Crown VW. When I first walked in I was greeted by Colton who was friendly and kind enough to assist me in locating Ibuprofen. It may seem small, but when someone does something willingly verses making me feel like a bother, it is so appreciated! I made a last minute appointment with Van, and I am so grateful that I did. I immediately appreciated feeling heard. It may sound cliche’ but as a female, car shopping alone doesn’t always leave one feeling empowered. A few previous trips to test drive vehicles, of lesser ...

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Google Aug 9, 2023

They were able to get me in and taken care of in very short notice when I dropped my car off late Friday night with an urgent issue.

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Google Aug 5, 2023

Very prompt; very courteous and very professional! We were VERY pleased!

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Google Aug 2, 2023

No hassle, good price, excellent and efficient service. I would definitely recommend!

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DealerRater Jul 15, 2023

They work really good, I love their car I had from them. Next time I’m gona recommend someone when he needs to buy a car

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Google Jul 13, 2023

They were all so great to work with! I would recommend buying from Crown VW for a purchase of a vehicle!

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DealerRater Dec 28, 2022

They are the nicest people. Christa in sales was awesome and helped us with everything. Thank you Christa, your the best.

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DealerRater Aug 2, 2021

Great place to buy a car from. Nile's my salesman was very nice and helpful and got things done fast. Even though they just got the car in and hadn't checked it out yet they still inspected it after my buying it and did about $1000 dollars in repairs for free. The price of the car was in market range and the financing was really simple and reasonable, they found a great bank and great rate. Dallas the finance manager was easy to talk to, listened to my concerns and honest. Everyone I encountered there was pleasant and helpful. ...

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