Customer Testimonials

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Google Jan 25, 2023

Nice waiting area and quick service.

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Google Jan 5, 2023

Friendly and helpful. Took care of my problem and help me understand what the problem was.

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Facebook Jan 3, 2023

I recently purchased a 2022 VW Atlas through Colton Wiley. This is my 5th VW with Crown. Every experience has been exceptional. The team at crown all the way up to the General Manager Jake Sacks have always been fair and honest with every purchase. They strive to give you excellence in your car buying experience. Thank you very much to the entire family at Crown Volkswagen of Lawrence with making every purchase an enjoyable experience. I would definitely recommend then to anyone wanting to purchase a new vehicle from a team who will give you a great deal and provide ...

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DealerRater Dec 28, 2022

They are the nicest people. Christa in sales was awesome and helped us with everything. Thank you Christa, your the best.

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Google Dec 21, 2022

This was our first time dealing with Crown, and it hopefully won’t be our last. We have been on the hunt for a VW that had the Exterior/Interior color scheme that we wanted, and felt like we didn’t want to settle. Most dealerships were able to tell us what they were getting, but couldn’t promise that it was going to meet the exact specifications that we wanted, let alone tell us when it would physically arrive to their dealership. Through our research, we came across one at Crown, and quickly reached out to confirm it was ...

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Google Dec 20, 2022

Love Crown

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Google Dec 17, 2022

Everything went according to plan, and the service was completed in a timely manner.

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Google Dec 16, 2022

This dealership always does a great job.

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Google Dec 10, 2022

This was a repair done under my original factory warranty. It took longer than I expected, but Michael, the service manager, set me up with a nice Tiguan similar to mine, and kept in constant touch with me while the work was being completed. The job was done right and I haven't had any issues since picking up my vehicle after the completion of the repair.

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Google Dec 6, 2022

Visited CROWN after a few bad experiences from other dealers. Van Thompson is very quick in giving the inventory options, did a LOT show, test drive on day 1 and drove the car off the LOT on day 2. Purchase happened in a blink of a second. Other teammates are very helpful too. Overall a satisfying experience. #HappyCustomer

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Google Dec 6, 2022

Fantastic service - quick, efficient and so helpful before I take a long driving trip across country

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Google Nov 30, 2022

Fast and Friendly

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Google Nov 24, 2022

Friendly service managers, quick service, they always take care of me and my VWs.

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Google Nov 21, 2022

Always friendly and professional.

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Google Nov 15, 2022

The sales person Myk Barta greeted me when I arrived and answered all my questions. He was very helpful.

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Google Oct 18, 2022

Bought a Highlander 2022 XLE. Nothing to complain and it was good. The consultant, Van Thompson, gave us great help. Thank you.

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Google Oct 12, 2022

Colton is a great sales person and helped us to find the exact vehicles we were looking for. Crown Volkswagen saved us thousands of dollars over dealerships in NW Arkansas and was well worth the drive to Lawrence.

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Google Sep 24, 2022

I had a wonderful experience. Van Thompson made the process easy from beginning to end and made sure I knew my vehicle before I left.

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Google Sep 13, 2022

The car is excellent and the dealership was awesome

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Google Sep 11, 2022

I bought a vehicle here about a year ago so I was a returning customer, my wife’s vehicle bit the dust suddenly and I emailed Colton and within 5 minutes of sending the email he called me and went over options and scheduled me an appointment to come in the next day to look at new vehicles and explore options. The experience at Crown is top notch Colton is amazing super friendly and understanding. He really makes it seem like you’re talking to a friend rather than a salesman. I will forever buy all my new vehicles from Colton ...

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Google Sep 10, 2022

Very professional staff. It was a pleasure working with Blake Greene in the purchase of our vehicle.

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Google Sep 8, 2022

Good car, great salesperson, good F&I rep. Fair deal in this market. I hate buying cars, made it tolerable.

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Google Sep 3, 2022

While I was originally very frustrated at the idea of having to wait a week to get the car in for the service Lucy was extremely understanding and kind. When I called back in a few hours requesting a loaner as I didn't feel safe with the issue I was having and had no other means of transportation Lucy again came to my rescue and talked with her supervisor to arrange it. Within and hour or two after leaving the Taos there Michael called to tell me they'd determined the problem and had already ordered the part and ...

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Google Sep 3, 2022

Great service and a free tire rotation

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Google Aug 23, 2022

I had a lot of trouble finding the car I wanted after some bad experiences with my local VW dealership, which caused me to reach out to Crown VW. These guys were very upfront and honest throughout the entire process, including times when they could have applied some leverage but stuck by their word. Well worth the 2-hour drive to deal with these guys!

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Google Aug 13, 2022

Demise was great and worked with us to get a great deal

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Google Aug 6, 2022

Demise was very friendly and super nice . He was helpful and explained everything about the car we were buying . It was a very good experience dealing with him. Thank you!

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Google Aug 3, 2022

Great experience with Demise!!! Thanks for everything.

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Google Jul 30, 2022

Terrific experience, friendly team of capable people.

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Google Jul 16, 2022

Your technicians are very kind, they are very open and very informative. I never feel like they are trying to pull the wool over my eyes, they make you feel like they actually care about your well being and safety.

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Google Jul 14, 2022

I've been working with Nicolas Williams and he has been great. He's very helpful and he keeps in touch without being pushy. You guys have a good one there.

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Google Jul 13, 2022

Took longer than I would expect.

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Google Jul 7, 2022

The service I received was great. The sales staff was wonderful to work with and made the process easy.

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Google Jul 6, 2022

They displayed great service and their salesmen made sure that my time was valued.

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Google Jun 27, 2022

Love my new Jetta!

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Google Jun 9, 2022

Forget the dealers in Kansas City this is the place to buy a new car from. No markups or "market adjustments" and the admin fee is the lowest in the area. Will be buying from them again in the future.

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Google May 22, 2022

Very professional team. I went in with my wife to finance a new car and they made sure that both of us were involved in the process, going above and beyond to make sure we have all the information we needed. We ended up getting a new 2022 Tiguan and we absolutely love it. Colton and Richard really went above and beyond for us. Thank you!

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Facebook May 22, 2022

Great Car buying experience!

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Google May 11, 2022

(Translated by Google) The best place, they are very friendly and attentive from the guy who greets you at the door to the highly recommended receptionist 👌 I have visited other VWs and they treat you as if you were asking for gifts (Original) El mejor lugar, son muy amables y atentos desde el chico que te recibe en la puerta asta la recepcionista muy recomendable 👌 e visitado otras vw y te tratan como si les pidieras las cosas regaladas

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Google May 2, 2022

Best car buying experience ever! Van Thompson was my salesman he was amazing! Truly would recommend this dealership to anyone looking to buy a car ... ask for Van!

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Google Apr 16, 2022

Hasd an issue on a Saturday. Ed had us towed in and got us back on the road. Impressive service especially on a Saturday.

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Google Mar 28, 2022

We bought a new truck from David. He made the whole process seamless and easy. We had to wait a couple months for the vehicle, but he kept us informed. Great buying experience. Highly recommend

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Facebook Mar 6, 2022

Colton Wiley was GREAT! Honestly the best salesperson I have ever worked with to buy a vehicle. I hate the thought and process of buying a vehicle and Colton made it the best experience of my 25 years of buying. He was extremely knowledgeable about all the VW’s we asked about and was not pushy and didn’t hover while my husband and I looked and discussed what we wanted for our new vehicle. Thank you Colton!

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Google Mar 2, 2022

My experience at Crown VW could not have been better! Worked with Alex and Teddy who were extremely friendly, helpful, and answered all of my questions. These two helped me find and purchase my dream 2022 Tiguan in the color I was looking for and I could not be more pleased with the purchase. I highly recommend Crown VW and recommend working with Teddy or Alex!!!

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Google Feb 26, 2022

Great place to buy from! Everyone was friendly and easy to work with!! I will definitely buy from them again!

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Google Feb 4, 2022

Best car buying experience I’ve ever had. Definitely will be back here, ask for Nile. He’s the man!

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Google Dec 19, 2021

My experience at Crown Volkswagen Automotive was top notch. I got the very best deal in Kansas on my new Atlas Cross Sport! A very special thank you the Colton Wiley and the rest of the staff that helped me with my vehicle purchase.

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Google Dec 16, 2021

Excellent service. Would recommend to friends and family for any automotive needs

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Google Dec 14, 2021

Had to take car in for damage repair. I was at the wrong locations but, the gentleman was so kind in telling me where to go.

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Google Dec 12, 2021

Professional and friendly staff in sales and service. Highly recommend. Van is the man!

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Google Dec 11, 2021

I recommend Van Thompson at Crown Automotive in Lawrence, Kansas. He is knowledgeable, friendly and goes above and beyond to help you find and drive home with your forever car. Just purchased my second new car from Van and could not be more pleased with him and all the other wonderful people at Crown Volkswagon and Toyota. Thank you so much ! Sheila M.

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Google Nov 11, 2021

Crown VW in Lawrence has set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry online, Nile called me and was responsive, extremely knowledgeable (not only about the vehicle itself, but in walking me through the entire process), and friendly. Not pushy or impatient. It could not have been more seamless and made the process very pleasant. No "nitrogen" in the tires, no unwanted add-ons like adhesive applications to keep scratches off the doors. Great trade-in deal! No B.S. here! Their attention to detail and my ...

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Google Nov 2, 2021

Van was great to work with. If you need a car come here!

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DealerRater Aug 2, 2021

Great place to buy a car from. Nile's my salesman was very nice and helpful and got things done fast. Even though they just got the car in and hadn't checked it out yet they still inspected it after my buying it and did about $1000 dollars in repairs for free. The price of the car was in market range and the financing was really simple and reasonable, they found a great bank and great rate. Dallas the finance manager was easy to talk to, listened to my concerns and honest. Everyone I encountered there was pleasant and helpful. ...

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DealerRater Jul 1, 2015

Jacob ( Jake ) Lorenzo , was the sales man that helped me find what I was looking for in a vehicle . Jake is a good man ,as well as the men in the service department of Volkswagen John & Ed they treat you right . The dealership is always trying to find ways to help their customers . I highly recommend these people.

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DealerRater Jan 16, 2015

Went in shopping for a vehicle over a few days. I dealt with Sean and Joe . Great sales experience. NONE of the "car salesman" attitude I dread. Test drove several cars. Competitive pricing. Joe was great keeping my 4 y.o. Occupied during the paperwork was being done with finance. Finance lady, Stephanie, was great to work with also. Very happy with the passat we bought. Got the appropriate range of bluebook value on our trade in. Also, my wife was the first to visit there and was just looking out on the far side of the lot. Joe ...

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DealerRater Dec 9, 2014

Let me first say that I have ample experience buying new/used cars, I think 9 deals since 2001. I have not really ever had a bad experience but every dealer varies greatly and I know what to watch out for. Justin Pierce was my excellent sales rep. who was with me every step of the process from my first internet inquiry to showing me how the amazing tech. on my new 2015 GTI worked to following up the next day to see how I was enjoying my new car. Throughout the process he was very knowledgeable and up front about the whole ...

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DealerRater Apr 12, 2014

This is my second purchase from a Crown dealership, but my first Volkswagen purchase. Justin Hulshof had no problems answering my questions and suggesting cars based off of my feedback. The end result is a perfect car for me and a fantastic experience at this dealership. They explained all of the technology and explained differences between models of the same car so I knew which one would work best for me. Justin and Jacob Sacks worked hard to make a deal that worked for me financially, and Dave Gero provided a no pressure finance experience that was enjoyable instead of ...

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