Customer Testimonials

Crown Toyota made the car buying process very painless! My sales representative was so helpful and attentive to all my needs and concerns. It is a difficult time to find inventory right now but they helped me find exactly what I was looking for.

My experience at Crown Volkswagen Automotive was top notch. I got the very best deal in Kansas on my new Atlas Cross Sport! A very special thank you the Colton Wiley and the rest of the staff that helped me with my vehicle purchase.

Excellent service. Would recommend to friends and family for any automotive needs

Had to take car in for damage repair. I was at the wrong locations but, the gentleman was so kind in telling me where to go.

Professional and friendly staff in sales and service. Highly recommend. Van is the man!

I recommend Van Thompson at Crown Automotive in Lawrence, Kansas. He is knowledgeable, friendly and goes above and beyond to help you find and drive home with your forever car. Just purchased my second new car from Van and could not be more pleased with him and all the other wonderful people at Crown Volkswagon and Toyota. Thank you so much ! Sheila M.

Teddy and Crown made my first time buying a car so smooth and easy! All of my questions were considered and answered, and I think the best part is that Teddy knew which questions to ask me, to help me pick the best car. Thank you!

Crown VW in Lawrence has set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry online, Nile called me and was responsive, extremely knowledgeable (not only about the vehicle itself, but in walking me through the entire process), and friendly. Not pushy or impatient. It could not have been more seamless and made the process very pleasant. No "nitrogen" in the tires, no unwanted add-ons like adhesive applications to keep scratches off the doors. Great trade-in deal! No B.S. here! Their attention to detail and my ...

Van was great to work with. If you need a car come here!

I had a great experience with the Crown Toyota team. Colton and Nile were very helpful and friendly. They answered any questions I had and made themselves available to assist me right away. I would recommend this dealership and the sales associates to anybody looking to purchase a car. Thank you for helping me buy my dream car, I love it!

We just bought a used Rav4 from Tristan Bland. It was a delightful experience. We are looking forward to a long relationship with the dealership.

I am shocked at how amazing my experience was from arrival to departure. Rarely do I go anywhere these days where my appointment starts on time. I arrived early and waited no time at all before my vehicle was taken in for service. My advisor communicated thoroughly through the appointment and even got my vehicle done 30 mins early from the time promised. I was pleasantly surprised at the courtesy and ease. Will be back again!

My family has purchased 3 vehicles from Charlie Ross at Crown because he consistently takes the time to get to know you and your needs. He is not pushy and is open to inform you when a deal is not realistic. Charlie has been a salesman that I’ve Informed others of when they mention looking for a vehicle. I highly recommend Charlie and the Crown family if you’re in the market.

I bought a new Toyota Venza from Crown Toyota. The salesman, Charlie Ross, and the new car manager found a vehicle at another dealership with the options I wanted, and two days later I picked it up. Crown gave me a fair amount on my trade-in. Highly recommend!

Excellent service! Such an amazing car buying experience the staff stayed hours after close to ensure I got the deal I wanted for the car I loved! Special thank you to Richard for working with me from 4 until an hour after close and remaining patient with me even when I was difficult and indecisive!

Greatest car dealership I have ever been to, very friendly staff, stayed over an hour past close to help me get a deal done and I left that lot with the nicest car I’ve ever had for the best deal I could possibly have got it for! Will do all of my future purchases through this dealership. Special thank you Richard, very patient even when I was difficult and indecisive and willingly stayed overtime to ensure I left the lot with my vehicle as promised.

I can not tell you how easy and pleased I was with the car buying experience from here. My family has bought multiple cars from this dealership but this was my 1st brand new car and it was so easy! Colton, Dallas and Adam all stayed late to make the deal happen so I had a safe car to drive home in that evening. I can not thank you all enough for helping buy my 1st new car!

Jayden Anderson helped find the perfect car for some might say a midlife. It was a great experience and enjoyable for a car buying experience. Please go see her!

Great place to buy a car from. Nile's my salesman was very nice and helpful and got things done fast. Even though they just got the car in and hadn't checked it out yet they still inspected it after my buying it and did about $1000 dollars in repairs for free. The price of the car was in market range and the financing was really simple and reasonable, they found a great bank and great rate. Dallas the finance manager was easy to talk to, listened to my concerns and honest. Everyone I encountered there was pleasant and helpful. ...

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We had bought a Volkswagen Tiguan for our daughter at a different property and it was the worse experience contacted crown and worked with Jayden and she helped us get the right car and has been absolutely amazing. I highly recommend them.

Crown Volkswagen did a great job in getting me the perfect VW Atlas for my wife. Kristen Efurd, the Internet Manager, made sure to beat out the competition with her near instantaneous response to my internet search and inquiry. This caught my attention and drew me in quickly. Then, her partner -- Jadyn Anderson -- followed up immediately and was fantastic to work with -- she made sure to assist with the sale and help me get the value I was seeking on my trade-in and make the purchase a smooth process. The Sales Manager put icing on the cake ...

Working with Jadyn at Crown VW was a wonderful experience! She made the entire process less stressful, was respectful of my time and I appreciated her genuine approach. Thanks to the entire Crown VW team for their efficiency and great customer service!

My wife and I had a great experience buying a vehicle recently with Van at Crown Volkswagen of Lawrence, KS. He wasn't pushy for us to buy at all and was really helpful in showing us all the options we wanted to look at. He also gave us valuable information on financing via his business manager Dallas and also helped with other related matters. It was a real pleasure buying a car with them and would highly recommend these guys!

Great service

Had a wonderful experience at Crown Volkswagen in Lawrence. Charlie and Kelly were outstanding salesmen to work with as they truly listened to help us find what we were looking for! I’d highly recommend you stop in and see them.

I just leased my second SUV from Crown and have had a great experience both times! Their service department is so friendly and very communicative. Both times leasing we’ve worked with Pete James! He’s truly great to work with and always goes the extra mile to make sure we’re happy!! We live in Kansas City but don’t mind making the extra drive to Lawrence for great customer service that some dealerships up here tend to lack. I recommend Crown to anyone I know who is interested in a new vehicle!! Abby

Almost a week now with my new Atlas Cross Sport and I'm in love! I had a great experience with Jadyn and Dallas at Crown! Car buying is not easy but they made it fun, provided all my options and great customer service. Thank you so much Jadyn!!

Van Thompson and his finance manager Dallas Summers are AMAZING!! Fantastic customer service and will have you in and out in no time! Check them out!!

Zach was amazing. We went to look at a vehicle we saw online and after test driving it, I knew it wasn’t the car for me. We gave Zach our list of needs and he jumped right on finding the vehicles that would fit us. He was patient with the multiple test drives and questions about each vehicle. After choosing the perfect suv, Zach made it super easy for us to finalize our purchase. We left very happy and impressed with Crown Volkswagen of Lawrence.

Joe and Josh were amazing to work with!! No pressure. Clearly explained everything. Made sure we understood how everything worked in the car and hooked up our phones!

We had a fantastic experience purchasing our 2021 Atlas, thanks to Dallas Summers and Charlie Ross. They made the whole process very smooth. Thanks for the outstanding customer service!!! We are very happy customers!

I did a lot of the work ahead of time, pre-qualified online, did all my research so that I had my ducks lined up when I contacted them. I got paired up with Van Thompson (that lucky son-of-a-gun) and he was great to work with. I have nothing to say but good things about the way he deals with people, about his professional demeanor, and his overall personality. He's not pushy, is understanding and considerate . Also, Dallas Summers, the finance manager who worked with was great! I got the deal I wanted on the car I wanted, without the ...

From the moment I walked in the door I felt like Pete James my salesman helped me through a very difficult process. I am truly blessed to know Crown family has heart and compassion for there customers. I never once felt pressured very easy process for the third time at Crown Volkswagen. Thank you for all the help from everyone.

My family had the privilege of being Crown Volkswagen's first buyers for the the new all-electric ID.4. We had a very positive buying experience from reserving the car through the purchase, and I would happily recommend choosing Crown as the dealership to receive your ID.4 if you reserve one through Volkswagen. Our salesman was Van Thompson whom I would gladly recommend for buying any vehicle - electric or otherwise. We reserved the ID.4 in September, locked in January, and the vehicle was delivered in late-April. Van was proactive in providing us updates as the dealer received the demo for ...

Fantastic experience! Would highly recommend. Colton Wiley made the experience so great. Very knowledgeable and answered all our questions and was patient. Would for sure go back!

I went in over the weekend to look at a used car they had for sale. Colton and Richard were both extremely helpful and made the car buying process very stress free and easy. They were able to answer every question I had with knowledge. Colton even took the time before I left the dealership in my new car to show me how to pair my phone and work some of the accessories inside the vehicle which was extremely helpful. This was my first time buying from a dealership and I have to say I was very impressed with Crown ...

Highly recommend Crown Toyota in Lawrence! Very easy to work with, low pressure... they made things simple. Charlie Ross was great to work with and was an excellent communicator!

Van Thompson sales representative was very knowledgeable and friendly. Highly recommended!

Jaydn did an excellent with initial sale and with follow up afterwards. She explained and showed difference in models and was very knowledgeable and helpful.

I recently bought a new car at Crown. The service was outstanding. Charlie Ross and Colton Wiley were knowledgeable, patient, and extremely helpful as I explored options over a week or so. There was no pressure anywhere in the process. I'd highly recommend Crown. If you live in KC, it's definitely worth the drive to Lawrence to check them out.

I had a truly wonderful experience with Crown Automotive in Lawrence, KS. I previously worked with a dealership, which I was very frustrated with. I contacted Van, and within hours, we had completed my purchase. They did their best to accommodate my unique circumstances and take care of my needs the best they could. I will definitely return to them for future vehicle purchases and highly recommend anyone looking for a car to visit them!

I didn't plan on purchasing a new Highlander, but while having my Avalon serviced, I was browsing and looked at the Highlander on the showroom floor. I noticed the ease of getting in and out and thought about how nice it was compared to the Avalon not to mention all of the safety devices. After getting home I told my wife about the Highlander. I asked my wife if she would like to go look at it because I had a few questions I would like to check on. When returned and asked the sales person if their was ...

I just bought a car from Colton Wiley and it was a great experience! I felt no pressure and no negativity when trying to negotiate. I would definitely recommend this place and would give Colton a 10/10. He was very helpful and courteous. Car buying can very very stressful and I’m so happy to say this experience was better than I expected. Thanks to the whole team! Everyone I encountered was super nice. ☺️

My wife and I were dropping off her Toyota van for some minor body work at Crown Toyota -Volkswagen in Lawrence Kansas. My 2003 Tacoma had over 270,000 miles on it and my 2007 Prius has 266,000 miles. I was thinking of replace the Prius, so I walked into the showroom floor to pick up a few brochures. Not far for us was a salesperson working at a desk, I was hoping he would see I was looking for information and would asset. He did come over and asked if I had any questions and he explained why there were no brochures (COVID). I ...

Pete James was great to work with, easy, no pressure sale. The whole process, from start to finish, was a breeze!!! Thank you Crown Automotive!!

A power outage happened when I went in to pick up my new car. The employees did everything they could to help me get out of there with my new lease. Highly recommend Charlie. He had everything prepared and made sure I was getting what I wanted.

Pleasantly surprised with everything at Crown. Traveled there from out of town not knowing what to expect. Very well worth the trip. Truck was better than I expected and I ended up buying. Charlie Ross was the salesman that helped me, very personable and understanding! Highly recommend!

Great sales experience. Best selection of VW SUVs around. We were able to choose our Atlas from a huge inventory. Second new car I have purchased from Crown and absolutely recommend. Only complaint I have is they only had one finance person there on a Saturday and it took over 2 hours from when we decided on a price until we even got in his office.

Very positive experience dealing with Myk Barta at Crown Toyota. I knew what I wanted and he went the extra mile to find that specific car. I generally don't do well with car salesmen. My experience with Myk and Crown was low keyed and I ended up with a deal I thought was fair.

Zack made our car buying experience very easy and he never pressured us into buying a vehicle. We called ahead and he had all the vehicles we were interested in pulled up to the building and warmed up by the time we got to the lot. Thanks for a great Highlander!

Charlie is fantastic. Did everything right. Simple contact, no pressure, fair price, quick vehicle delivery with no surprises. a no nonsense experience that was as it should be.

I have bought several cars from Crown Toyota. I always go back. Joe Higdon is my salesman. Love this guy!! If he doesn't have what I want, I wait until he does.

The most pleasurable and painless car purchase ever!!! Friendly staff and great people to work with. It was so easy and when we buy again it will be from Crown! Kelly Glaze is awesome 👏

We had a great experience working with Van Thompson and the team at Crown Volkswagen in Lawrence to purchase a 2017 Tiguan Limited. Van was straight forward, helpful, and professional. No hard sell, just good information and an honest approach to our needs. Thanks you, Van!

I was in desperate need of an upgrade from my 2002 camry that I used throughout most of high school, I recently got promoted and was in a position to finally get a car, but I had never before done it through a dealership. I went after work and arrived on a weekday with less than an hour before close hoping I could get in for a test drive. Tristan took care of me and found the car I was interested in right away! we did a quick test drive and talked just about our lives with no pressure ever coming ...

I don't care for automobiles, and I don't even think the gasoline engine had any business being invented. Regardless, I have to use one, and I am glad I am using the one I purchased from Crown Toyota on October 12, 2019. Myk and Chase were very helpful. I don't know why I wouldn't recommend them and this car dealership, so here we go: I recommend Crown Toyota of Lawrence, Kansas. My only point of comparison is the Kia place in Lawrence, but they do unbearably embarrassing stunts with gongs and announcements like some sort of car-dealing Applebee'...

I love my 2021 Atlas Cross Sport! Working with Tristan made the experience of getting my car extremely easy. You can tell he really cares about getting his customers the best deal. After test driving a few options, I needed to go back to work. Tristan took the time to continue texting me options and going over my exact desires in a vehicle over text message throughout the day, and I was able to grab my vehicle that evening. Thank you Tristan and thank you Crown for my new wheels! I am in love!

I love my 2021 Atlas Cross Sport! Working with Tristan made the experience of getting my car extremely easy. You can tell he really cares about getting his customers the best deal. After test driving a few options, I needed to go back to work. Tristan took the time to continue texting me options and going over my exact desires in a vehicle over text message throughout the day, and I was able to grab my vehicle that evening. Thank you Tristan and thank you Crown for my new wheels! I am in love!

The service department has always got my back here. They truly care and are there to help. Josh is always very helpful. I've moved to Dallas and still call them when I have questions!

I have a bmw and couldn't find a place to change my headlight since it's a german car. VW of Lawrence was very positive that they could help me out, and did so within a short amount of time. Even did an inspection for free. The front desk guy, Josh, was super friendly and went above and beyond to help me with questions and had informative answers. I will definitely be back for my next car servicing here. I loved it.

I got a new Jetta today and it was really the smoothest and most streamlined car buying process I've ever experienced thanks to Gabby. Even with my five kids asking her questions she maintained her professionalism and gave me all the attention and clarity needed. She walked me through the features of the car and even went so far as to make a space in her office for the kids to play go-fish. Seriously awesome service!

We worked with Charlie, Jacob and Dallas through the course of the last month. We were not in a position to buy yet, but Charlie and Jacob made it possible. They were very professional, were knowledgeable about their vehicles, and most of all treated us like family. We were not able to travel to pick up our new Atlas due to Covid so Charlie personally delivered the car and went over all the features. We are able to call him with questions and that is something we love. He followed up with us and was an all around awesome guy ...

We worked with Charlie, Jacob and Dallas through the course of the last month. We were not in a position to buy yet, but Charlie and Jacob made it possible. They were very professional, were knowledgeable about their vehicles, and most of all treated us like family. We were not able to travel to pick up our new Atlas due to Covid so Charlie personally delivered the car and went over all the features. We are able to call him with questions and that is something we love. He followed up with us and was an all around awesome guy ...

We worked with Charlie, Jacob and Dallas through the course of the last month. We were not in a position to buy yet, but Charlie and Jacob made it possible. They were very professional, were knowledgeable about their vehicles, and most of all treated us like family. We were not able to travel to pick up our new Atlas due to Covid so Charlie personally delivered the car and went over all the features. We are able to call him with questions and that is something we love. He followed up with us and was an all around awesome guy ...

We went to Crown Toyota on a whim after finding a Chevy Equinox on their lot that was just what I was looking for. Myk was very knowledgeable about the vehicle, very friendly to talk to during our test drive, and listened to our concerns about trading our current vehicle. Definitely would work with Myk in the future!

I had a great experience at crown. Van Thompson was very helpful, informative and worked with me into purchasing a new vehicle!

I bought a 2013 Honda Odyssey today from them and had excellent customer service. Amy Beasley was primarily responsible for taking care of us and she displayed both friendliness and professionalism. She and Dallas were very good at answering questions and explaining everything I needed to know. Definitely recommend Crown Volkswagen!

Today my beautiful Atlas Cross Sport is to be delivered to my driveway. Thank you to Jayden, Nile, and everyone else that helped me, everyone was so patient with me! I appreciate it more than you know and can’t wait to see my new baby 💕🎉

I was in the market for a low mileage Toyota Highlander, so I called half a dozen Toyota dealers in the Kansas City area. While none had a used car like what I wanted, only one dealer called me back when one came into his dealership. Joe Higdon of Crown Toyota in Lawrence call saying he had a car I may be interested in. I appreciate him not forgetting me like all the other dealers did. I bought the car, and got excellent service in the process. Great job, Joe and Crown Toyota!!!

Gabby at Crown Volkswagen of Lawrence was such a pleasure to work with. She is very friendly and knowledgeable. Everyone was professional and kind. I came all the way from Sedalia, MO to purchase my Altas and have had it for a few weeks now. The level of service they provide during and after the sale is amazing. The Parts Department Team member installed an accessory for me. Normally, I would have expected to do the installation of the accessory myself or maybe Service Department, but in this case the Part Department took care of it for me. I am ...

I was blessed to run into Charlie when looking for a vehicle a couple weeks ago. He answered my questions thoroughly and I felt confident I was getting a good vehicle at a good price. When I had a minor issue a few days later, Charlie immediately got it taken care of. Will definitely be back in the future and highly recommend to others.

Jadyn was an awesome person to work with when leasing my new 2020 Passat. She helped me get the best car for the best price. The process was super streamlined, and I was in and out of the dealership very quickly.

Crown Volkswagen saved the day on what began as an awful experience with two other dealerships. I leased my car here three years ago, but have since moved out of state. Dealerships in my new city gave me the run around to the point that I walked out mid-meeting and called Josh Abel, the salesmen with whom I initially dealt at Crown. He worked with Jake Sacks (general manager) and Adam (business manager) to give me a swift, painless, and most importantly - a straightforward car-buying experience. It’s not often that you see upper management involved in the customer ...

Fantastic customer service. Love Joe! Would totally recommend Toyota and the salesman. They were very knowledgeable, patient and friendly. Car drives great and smooth. Great experience.

We had a great experience with Van Thompson and his sales manager. They were very helpful understood what we wanted and they made it happen. Dallas Sommers was great to work with in the finance dept and everyone there was really helpful. Thanks again for a great car!

Gabby and Dallas were great to work with. Thanks you two!

Great experience!! Thank you to Van Thompson and Dallas Summers for their help with my new car. Would recommend to anyone!!

I bought my 2015 Volkswagen Jetta from Crown Volkswagen in March of 2015. Since then, I have used their service department for everything. Every oil change, which is literally every 6 months or less for us because we have driven over 140,000 miles already in the past 5 years. Ed Keane has always been honest, fair and does not try to sell me anything I don’t need. “Dealership prices” for service aren’t really a thing here because they price things competitively and offer a lot of incentives and discounts for service and repair in email format on a regular basis. I always know ...

My wife enjoyed a very good car buying experience at Crown Volkswagen. Her sales person Jadyn Anderson was very helpful and professional. She went above and beyond to get everything my wife wanted in her new Tiguan. Jayden’s customer service was excellent!

Fast, friendly & looking out for my money! They didn't do services i didn't need and they found a coupon for the ones I did! Crown continues to impress me every time I walk through the door.

I had an A experience with Crown Toyota. I needed a used car that would fit my budget and needs, and Van Thompson was able to do exactly that. He was personal, professional, and cordial and truly dedicated to ensuring that I got what I wanted. The entire process was easy and enjoyable thanks to him. I highly suggest VAN as YOUR MAN.

We live in Houston, Texas and are visiting our daughter and her family in Lawrence, KS. The 'check engine' light in our 2007 Toyota Tundra came on when we were about 200 miles from Lawrence. I dropped it off at Crown Toyota and they fixed it up for us - it turned out to be a very minor problem. Service Department was outstanding. When we returned to pick up the truck, my wife and I decided to take a look at the 2020 Tundras and Highlanders to get a feel for what we would like when we were finally ready to replace our ...

Found the exact car my wife and I were looking for in less than an hour. Had the vehicle cleaned with a full tank and ready to go when I got out there. Just had to sit down and do the paperwork. Was a fantastic painless experience. Colton Wiley took really good care of my wife and I and got us an awesome deal on our brand new 2021 Atlas.

Came to Crown to get an Atlas. Jadyn was awesome! A very stress free and pleasant experience!!

Awesome experience. So excited to drive my new car!

We had an awesome experience with Jadyn! They care about their customers and did a great job walking us through the car buying process. Also the certified warranty is incredible! Thanks so much!

Joe Higdon was great to work with; kind and knowledgable. We were in and out in a timely manner and got terrific value on an excellent vehicle.