Customer Testimonials

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Google Sep 24, 2022

I had a wonderful experience. Van Thompson made the process easy from beginning to end and made sure I knew my vehicle before I left.

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Google Sep 13, 2022

The car is excellent and the dealership was awesome

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Google Sep 11, 2022

I bought a vehicle here about a year ago so I was a returning customer, my wife’s vehicle bit the dust suddenly and I emailed Colton and within 5 minutes of sending the email he called me and went over options and scheduled me an appointment to come in the next day to look at new vehicles and explore options. The experience at Crown is top notch Colton is amazing super friendly and understanding. He really makes it seem like you’re talking to a friend rather than a salesman. I will forever buy all my new vehicles from Colton ...

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Google Sep 10, 2022

Very professional staff. It was a pleasure working with Blake Greene in the purchase of our vehicle.

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Google Sep 8, 2022

Good car, great salesperson, good F&I rep. Fair deal in this market. I hate buying cars, made it tolerable.

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Google Sep 3, 2022

While I was originally very frustrated at the idea of having to wait a week to get the car in for the service Lucy was extremely understanding and kind. When I called back in a few hours requesting a loaner as I didn't feel safe with the issue I was having and had no other means of transportation Lucy again came to my rescue and talked with her supervisor to arrange it. Within and hour or two after leaving the Taos there Michael called to tell me they'd determined the problem and had already ordered the part and ...

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Google Sep 3, 2022

Great service and a free tire rotation

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Google Aug 23, 2022

I had a lot of trouble finding the car I wanted after some bad experiences with my local VW dealership, which caused me to reach out to Crown VW. These guys were very upfront and honest throughout the entire process, including times when they could have applied some leverage but stuck by their word. Well worth the 2-hour drive to deal with these guys!

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Google Aug 13, 2022

Demise was great and worked with us to get a great deal

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Google Aug 6, 2022

Demise was very friendly and super nice . He was helpful and explained everything about the car we were buying . It was a very good experience dealing with him. Thank you!

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Google Aug 3, 2022

Great experience with Demise!!! Thanks for everything.

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Google Jul 30, 2022

Terrific experience, friendly team of capable people.

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Google Jul 16, 2022

Your technicians are very kind, they are very open and very informative. I never feel like they are trying to pull the wool over my eyes, they make you feel like they actually care about your well being and safety.

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Google Jul 14, 2022

I've been working with Nicolas Williams and he has been great. He's very helpful and he keeps in touch without being pushy. You guys have a good one there.

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Google Jul 13, 2022

Took longer than I would expect.

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Google Jul 7, 2022

The service I received was great. The sales staff was wonderful to work with and made the process easy.

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Google Jul 6, 2022

They displayed great service and their salesmen made sure that my time was valued.

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Google Jun 27, 2022

Love my new Jetta!

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Google Jun 9, 2022

Forget the dealers in Kansas City this is the place to buy a new car from. No markups or "market adjustments" and the admin fee is the lowest in the area. Will be buying from them again in the future.

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Google May 22, 2022

Very professional team. I went in with my wife to finance a new car and they made sure that both of us were involved in the process, going above and beyond to make sure we have all the information we needed. We ended up getting a new 2022 Tiguan and we absolutely love it. Colton and Richard really went above and beyond for us. Thank you!

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Facebook May 22, 2022

Great Car buying experience!

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Google May 11, 2022

(Translated by Google) The best place, they are very friendly and attentive from the boy who greets you at the door to the highly recommended receptionist 👌 I have visited other vws and they treat you as if you were asking for the things that were given to you (Original) El mejor lugar, son muy amables y atentos desde el chico que te recibe en la puerta asta la recepcionista muy recomendable 👌 e visitado otras vw y te tratan como si les pidieras las cosas regaladas

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Google May 2, 2022

Best car buying experience ever! Van Thompson was my salesman he was amazing! Truly would recommend this dealership to anyone looking to buy a car ... ask for Van!

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Google Apr 16, 2022

Hasd an issue on a Saturday. Ed had us towed in and got us back on the road. Impressive service especially on a Saturday.

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Google Apr 4, 2022

I drove in from out of state to purchase my dream vehicle. Van Thompson was my salesman and he made the entire process a positive experience. I had a message from him within minutes of submitting my online inquiry. He was honest, helpful, and to the point. Adam in the financing was also super friendly, not pushy, and an all around nice guy. I 100% recommend this dealership and wouldn’t hesitate to buy from them again.

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Google Mar 28, 2022

We bought a new truck from David. He made the whole process seamless and easy. We had to wait a couple months for the vehicle, but he kept us informed. Great buying experience. Highly recommend

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Facebook Mar 6, 2022

Colton Wiley was GREAT! Honestly the best salesperson I have ever worked with to buy a vehicle. I hate the thought and process of buying a vehicle and Colton made it the best experience of my 25 years of buying. He was extremely knowledgeable about all the VW’s we asked about and was not pushy and didn’t hover while my husband and I looked and discussed what we wanted for our new vehicle. Thank you Colton!

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Google Mar 2, 2022

My experience at Crown VW could not have been better! Worked with Alex and Teddy who were extremely friendly, helpful, and answered all of my questions. These two helped me find and purchase my dream 2022 Tiguan in the color I was looking for and I could not be more pleased with the purchase. I highly recommend Crown VW and recommend working with Teddy or Alex!!!

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Google Feb 26, 2022

Great place to buy from! Everyone was friendly and easy to work with!! I will definitely buy from them again!

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Google Feb 4, 2022

Best car buying experience I’ve ever had. Definitely will be back here, ask for Nile. He’s the man!

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Google Dec 19, 2021

My experience at Crown Volkswagen Automotive was top notch. I got the very best deal in Kansas on my new Atlas Cross Sport! A very special thank you the Colton Wiley and the rest of the staff that helped me with my vehicle purchase.

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Google Dec 16, 2021

Excellent service. Would recommend to friends and family for any automotive needs

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Google Dec 14, 2021

Had to take car in for damage repair. I was at the wrong locations but, the gentleman was so kind in telling me where to go.

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Google Dec 12, 2021

Professional and friendly staff in sales and service. Highly recommend. Van is the man!

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Google Dec 11, 2021

I recommend Van Thompson at Crown Automotive in Lawrence, Kansas. He is knowledgeable, friendly and goes above and beyond to help you find and drive home with your forever car. Just purchased my second new car from Van and could not be more pleased with him and all the other wonderful people at Crown Volkswagon and Toyota. Thank you so much ! Sheila M.

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Google Nov 11, 2021

Crown VW in Lawrence has set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry online, Nile called me and was responsive, extremely knowledgeable (not only about the vehicle itself, but in walking me through the entire process), and friendly. Not pushy or impatient. It could not have been more seamless and made the process very pleasant. No "nitrogen" in the tires, no unwanted add-ons like adhesive applications to keep scratches off the doors. Great trade-in deal! No B.S. here! Their attention to detail and my ...

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Google Nov 2, 2021

Van was great to work with. If you need a car come here!

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Facebook Oct 21, 2021

I am shocked at how amazing my experience was from arrival to departure. Rarely do I go anywhere these days where my appointment starts on time. I arrived early and waited no time at all before my vehicle was taken in for service. My advisor communicated thoroughly through the appointment and even got my vehicle done 30 mins early from the time promised. I was pleasantly surprised at the courtesy and ease. Will be back again!

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Google Sep 8, 2021

Greatest car dealership I have ever been to, very friendly staff, stayed over an hour past close to help me get a deal done and I left that lot with the nicest car I’ve ever had for the best deal I could possibly have got it for! Will do all of my future purchases through this dealership. Special thank you Richard, very patient even when I was difficult and indecisive and willingly stayed overtime to ensure I left the lot with my vehicle as promised.

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Facebook Aug 28, 2021

I can not tell you how easy and pleased I was with the car buying experience from here. My family has bought multiple cars from this dealership but this was my 1st brand new car and it was so easy! Colton, Dallas and Adam all stayed late to make the deal happen so I had a safe car to drive home in that evening. I can not thank you all enough for helping buy my 1st new car!

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Google Aug 11, 2021

Jayden Anderson helped find the perfect car for some might say a midlife. It was a great experience and enjoyable for a car buying experience. Please go see her!

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DealerRater Aug 2, 2021

Great place to buy a car from. Nile's my salesman was very nice and helpful and got things done fast. Even though they just got the car in and hadn't checked it out yet they still inspected it after my buying it and did about $1000 dollars in repairs for free. The price of the car was in market range and the financing was really simple and reasonable, they found a great bank and great rate. Dallas the finance manager was easy to talk to, listened to my concerns and honest. Everyone I encountered there was pleasant and helpful. ...

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Facebook Jul 21, 2021

We had bought a Volkswagen Tiguan for our daughter at a different property and it was the worse experience contacted crown and worked with Jayden and she helped us get the right car and has been absolutely amazing. I highly recommend them.

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Facebook Jul 18, 2021

Crown Volkswagen did a great job in getting me the perfect VW Atlas for my wife. Kristen Efurd, the Internet Manager, made sure to beat out the competition with her near instantaneous response to my internet search and inquiry. This caught my attention and drew me in quickly. Then, her partner -- Jadyn Anderson -- followed up immediately and was fantastic to work with -- she made sure to assist with the sale and help me get the value I was seeking on my trade-in and make the purchase a smooth process. The Sales Manager put icing on the cake ...

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Google Jul 14, 2021

Working with Jadyn at Crown VW was a wonderful experience! She made the entire process less stressful, was respectful of my time and I appreciated her genuine approach. Thanks to the entire Crown VW team for their efficiency and great customer service!

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Google Jul 7, 2021

My wife and I had a great experience buying a vehicle recently with Van at Crown Volkswagen of Lawrence, KS. He wasn't pushy for us to buy at all and was really helpful in showing us all the options we wanted to look at. He also gave us valuable information on financing via his business manager Dallas and also helped with other related matters. It was a real pleasure buying a car with them and would highly recommend these guys!

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Google Jul 4, 2021

Great service

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Google Jun 27, 2021

Had a wonderful experience at Crown Volkswagen in Lawrence. Charlie and Kelly were outstanding salesmen to work with as they truly listened to help us find what we were looking for! I’d highly recommend you stop in and see them.

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Facebook Jun 21, 2021

I just leased my second SUV from Crown and have had a great experience both times! Their service department is so friendly and very communicative. Both times leasing we’ve worked with Pete James! He’s truly great to work with and always goes the extra mile to make sure we’re happy!! We live in Kansas City but don’t mind making the extra drive to Lawrence for great customer service that some dealerships up here tend to lack. I recommend Crown to anyone I know who is interested in a new vehicle!! Abby

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Google Jun 17, 2021

Almost a week now with my new Atlas Cross Sport and I'm in love! I had a great experience with Jadyn and Dallas at Crown! Car buying is not easy but they made it fun, provided all my options and great customer service. Thank you so much Jadyn!!

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Google Jun 14, 2021

Van Thompson and his finance manager Dallas Summers are AMAZING!! Fantastic customer service and will have you in and out in no time! Check them out!!

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Google Jun 3, 2021

Zach was amazing. We went to look at a vehicle we saw online and after test driving it, I knew it wasn’t the car for me. We gave Zach our list of needs and he jumped right on finding the vehicles that would fit us. He was patient with the multiple test drives and questions about each vehicle. After choosing the perfect suv, Zach made it super easy for us to finalize our purchase. We left very happy and impressed with Crown Volkswagen of Lawrence.

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Facebook May 31, 2021

My experience at Crown was wonderful! Nile & Jacob made this a fast and easy experience. Typically I would be in a dealership for hours!! But over two days, I only spent 1 1/2 hours total signing papers and picking up my beautiful new Tiguan. I want to say a special THANK YOU to these gentleman for working with me to get the payment I needed during a huge life transition. It has blessed me in more ways then they will ever know. I recommended this location 1000000%! Would give 10 ⭐️ if I could!

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Google May 29, 2021

We had a fantastic experience purchasing our 2021 Atlas, thanks to Dallas Summers and Charlie Ross. They made the whole process very smooth. Thanks for the outstanding customer service!!! We are very happy customers!

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Facebook May 20, 2021

From the moment I walked in the door I felt like Pete James my salesman helped me through a very difficult process. I am truly blessed to know Crown family has heart and compassion for there customers. I never once felt pressured very easy process for the third time at Crown Volkswagen. Thank you for all the help from everyone.

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Google Apr 26, 2021

My family had the privilege of being Crown Volkswagen's first buyers for the the new all-electric ID.4. We had a very positive buying experience from reserving the car through the purchase, and I would happily recommend choosing Crown as the dealership to receive your ID.4 if you reserve one through Volkswagen. Our salesman was Van Thompson whom I would gladly recommend for buying any vehicle - electric or otherwise. We reserved the ID.4 in September, locked in January, and the vehicle was delivered in late-April. Van was proactive in providing us updates as the dealer received the demo for ...

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Google Apr 25, 2021

Fantastic experience! Would highly recommend. Colton Wiley made the experience so great. Very knowledgeable and answered all our questions and was patient. Would for sure go back!

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DealerRater Jul 1, 2015

Jacob ( Jake ) Lorenzo , was the sales man that helped me find what I was looking for in a vehicle . Jake is a good man ,as well as the men in the service department of Volkswagen John & Ed they treat you right . The dealership is always trying to find ways to help their customers . I highly recommend these people.

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DealerRater Jan 16, 2015

Went in shopping for a vehicle over a few days. I dealt with Sean and Joe . Great sales experience. NONE of the "car salesman" attitude I dread. Test drove several cars. Competitive pricing. Joe was great keeping my 4 y.o. Occupied during the paperwork was being done with finance. Finance lady, Stephanie, was great to work with also. Very happy with the passat we bought. Got the appropriate range of bluebook value on our trade in. Also, my wife was the first to visit there and was just looking out on the far side of the lot. Joe ...

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DealerRater Dec 9, 2014

Let me first say that I have ample experience buying new/used cars, I think 9 deals since 2001. I have not really ever had a bad experience but every dealer varies greatly and I know what to watch out for. Justin Pierce was my excellent sales rep. who was with me every step of the process from my first internet inquiry to showing me how the amazing tech. on my new 2015 GTI worked to following up the next day to see how I was enjoying my new car. Throughout the process he was very knowledgeable and up front about the whole ...

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DealerRater Apr 12, 2014

This is my second purchase from a Crown dealership, but my first Volkswagen purchase. Justin Hulshof had no problems answering my questions and suggesting cars based off of my feedback. The end result is a perfect car for me and a fantastic experience at this dealership. They explained all of the technology and explained differences between models of the same car so I knew which one would work best for me. Justin and Jacob Sacks worked hard to make a deal that worked for me financially, and Dave Gero provided a no pressure finance experience that was enjoyable instead of ...

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